Who We Are
Founded by Pat Byrnes in 1983, ACI continues to provide innovative solutions to the retirement and incentive/recognition system issues faced by our clients.
ACI administers plans which range in size from one-person entities to plans with greater than 20,000 employees. Our staff consists of skilled and practiced enrolled actuaries, pension consultants, consulting administrators and senior plan administrators, as well as a well-trained support team who stands behind the ACI standard of excellence. Many of our knowledgeable and accomplished professionals have more than two decades of experience in their areas of expertise. We pride ourselves in providing a level of service that is unrivaled in the employee benefits industry and meeting the challenges of today’s economy.
Our Approach & Value
By working closely with our clients, understanding their cultures and how their businesses operate, we position ourselves to act proactively on their behalf.
Too often, businesses are provided with boilerplate plans that do little to address core issues. ACI's clients value our desire to understand their businesses. At ACI, we believe in presenting solutions to clients. When an issue arises, we analyze the relevant facts, develop a framework of possible solutions, and present our findings, along with a suggested course of action. We strive to learn about their goals and strengths, how they expect to grow and the qualities of the people they want to attract and retain. Our clients also value our attention to detail and our commitment to providing employee benefits and compensation strategies that thoroughly accommodate their needs.
We understand the vital role that incentive and recognition systems and benefits play into your organization’s success and future, especially in these times of change. ACI’s approach to retirement planning enables firms to implement retirement plans that meet the business or professional practice’s objectives and deliver value to their shareholders and staff. It is a tested approach in which ACI integrates creative consulting skills through our knowledge of the retirement plan and incentive compensation universe.
Our Strengths
Accessibility
ACI's Client Services team consists of administrators, actuaries, document specialists and assistants led by our Director of Client Services to ensure that we are always available to assist you and your advisors.
Timeliness
Critical dates and deadlines govern employee benefit plans. Together with our clients, we set expectations for the timely delivery of materials to meet your business needs.
Communication
We understand the importance of frequent communication with our clients and their advisors. We consult with you on a regular basis, and also provide a periodic newsletter, Action Items, to keep you current in the ever-changing world of employee benefits.
Accuracy
ACI is committed to providing accurate, timely results to our clients. We have made significant investments in cutting-edge technology and have developed internal processes to ensure administrative reports and plan design calculations are completed accurately.
Integrity
At ACI, truthful interaction is a core behavioral value. We strive for directness in all dealings with our clients and their advisors, including an honest written disclosure of our fees and any associated revenue sharing offsets. This is a distinguishing characteristic of ACI which we have been doing for years; well in advance of the trendy term “Fee Transparency.”
